A few days ago, Mark Thompson, the Pulitzer Prize-winning reporter, wrote on the Battleland blog on Time.com about the “tidal wave of information enveloping” our service members and their families. He also commented on the Senate Appropriations Committee’s order to the Pentagon to come up with the “one Web portal”.
It’s a great blog post that highlights the information challenges these individuals face. When we launched the Gateway Information Network earlier this year, one of our goals was to eliminate this information tsunami by making sure the ever growing Warrior Gateway directory (up to 45K resources today) would be available from any website or portal serving this community.
Read the blog and check out our response and let us know what you think!!
******************Here is our response****************
Mark,
I agree that there are probably too many programs, initiatives, task forces, committees, working groups and websites and it is overwhelming for vets and their families. In both government and the non profit world, I have seen more and more programs being created without taking the time to evaluate what’s working and how to we leverage what’s already in place. I also agree that we should be questioning the dollars spent on these programs and measuring their value and impact.
However, I have a dissenting opinion on the “one Web portal” approach.
Imagine an internet where you only had one search engine (let’s say Google…seems like the de-facto one these days but no Yahoo or Bing), or only one restaurant guide (Zagats but no Yelp), or only one travel site (Expedia but no Travelocity). Or a world with only one car company (Ford but no Chevrolet or Chrysler). Or only one laptop maker (Dell but no HP or Sony). I could go on but you get the point.
While sometimes less is more, as consumers we want choice and don’t accept single solution provider scenarios in our day to day lives. Yet that is the approach that is talked about in this scenario. I disagree. If the Navy wants to list 16 websites in their pamphlet, fine. If the Army wants to list 19 in their pamphlet, okay. Each site might be different in design, function and purpose.
However, what is IMPORTANT, is that those websites are using the SAME information and COLLABORATING.
Why force someone to go to a single DOD or VA website site when they would prefer to go a local non profit’s website? Or perhaps go to a web search engine? Or pick up the phone and call 211? Or go down to their local VSO/Red Cross/etc and talk to someone in person?
Rather than talk about a single website, why aren’t we talking about a single DATABASE that everyone has access to and participates to verify, validate, grow and improve the information?
This is the philosophy that Warrior Gateway has been talking about for two years with DOD and VA. We are a new non profit based in Washington, DC that built a directory of nonprofit and government resources in 2010 (currently at 45K organizations across the entire country) and published it on WarriorGateway.org. We then opened it up this year to make that directory available at no charge to other organizations that want to use it for their purposes.
We did this because a) no one else was doing it, b) because it’s how we think the problem should be solved and c) because sharing our work helps not only those who served but also those who support those who served.
We work in partnership with non profits and government agencies to ensure we are providing a valuable information source as we have for almost a year now with our first pilot partner, ChallengeAmerica.com. And now we’re working with a few of the state VA’s to incorporate what we’ve built into their websites (the Feds are still thinking about how to work with us). Yt’s a grassroots effort right now and we would welcome participation and partnership from all.
What the Senate Appropriations Committee SHOULD be asking is how to we make sure that our military service members, veterans and families get access to CONSISTENT and ACCURATE information REGARDLESS of which one of the myriad of .gov, .mil, .org, .com websites they go to. No matter where you go to ask for help, there should be no wrong door.
The issue of information delivery and access is too complex to build a cookie-cutter-treat-everyone-the-same solution. The “one Web portal” approach simply won’t work. Open-ess, partnership, collaboration and information sharing is the key to solving this problem.
IMHO of course.
Sincerely,
Devin Holmes
CEO – Warrior Gateway